Last updated: 2 September 2026
This Shipping & Delivery Policy explains how orders placed with Filgusto, operated by TitiWeb, are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined in this policy.
1. Order Processing
Orders are typically processed within 1–2 business days after the order is placed.
Business days include Monday through Friday. Saturdays, Sundays, and public holidays are not considered business days.
Once your order has been processed, it will be prepared for shipment.
2. Shipping Method
Orders are shipped directly from our fulfillment partners and suppliers. Because of this fulfillment method, delivery times may differ from traditional local retailers.
All shipments include tracking information, which will be provided once your order has been dispatched.
3. Estimated Delivery Time
The estimated delivery time is 6–12 business days, including processing time. These timeframes are estimates and are not guaranteed.
Business days include Monday through Friday. Saturdays, Sundays, and public holidays are not considered business days.
Please note that delivery times may vary due to factors outside of our control, including carrier delays, customs processing, weather conditions, remote delivery areas, or periods of high shipping volume.
4. Multiple Shipments
If your order contains multiple items, products may be shipped separately.
This may occur due to product availability, warehouse location, packaging requirements, or logistical considerations.
If items are shipped separately, you may receive multiple tracking numbers.
5. Shipping Costs
We currently offer free standard shipping across Australia.
Any applicable premium or express shipping options, where offered at checkout, will be clearly displayed before payment.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation containing your tracking information.
Tracking updates may take 24–72 hours after dispatch, depending on the carrier.
If tracking information does not update immediately, please allow additional time for the carrier to scan and process the shipment.
7. Delivery Issues
If your order appears to be delayed, lost, or delivered incorrectly, please contact our customer service team so that we can investigate the matter with the shipping carrier.
For damaged items, missing items, or incorrect deliveries, please refer to our Return & Refund Policy for further guidance.
Customers are responsible for providing accurate and complete shipping details during checkout. Filgusto cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
Risk of loss transfers upon confirmed delivery to the address provided at checkout, unless otherwise required under applicable Australian consumer law.
Nothing in this Shipping & Delivery Policy limits or excludes any rights or remedies available to customers under the Australian Consumer Law.
8. Cancellations and Changes
Orders may only be cancelled or modified within 24 hours after being placed, provided that the order has not yet entered processing or been shipped.
Once an order has entered processing or has been shipped, cancellations or changes may no longer be possible.
For information regarding returns or refunds after delivery, please refer to our Return & Refund Policy.
Contact Information
If you have any questions about our Shipping & Delivery Policy, you may contact us using the information below.
We aim to answer phone calls during business hours and respond to customer enquiries as soon as reasonably possible.
Customer Service Hours (AEST – Australian Eastern Standard Time):
Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday – Sunday: Closed
Email: [INSERT CUSTOMER SERVICE EMAIL]
Phone: +31 6 40707662
Shop Name: Filgusto
Company Name: TitiWeb
Company Registration Number: 89448502
VAT Identification Number: NL004728612B54
Address: Reviusstraat 2, 7552 GJ Hengelo, Overijssel, The Netherlands
