Welcome to
Welcome to our shop, where you’ll find the latest fashion trends and stylish offers. Every day, you’ll discover carefully selected clothing that perfectly complements your look – from comfortable everyday wear to elegant statement pieces. We place great importance on quality, fit and style, so that you feel comfortable in every outfit. Browse our collections now and snap up exclusive fashion offers.
Frequently Asked Questions (FAQ)
Ordering & Cancellation
Returns & Exchanges
Payment & Customer Service
What is your delivery time?
It takes 1–2 business days to process your order. Our delivery time is currently 6 to 12 business days, including processing time. We appreciate your understanding. To make things a little easier for you, we do not charge shipping fees and cover them entirely ourselves.
Can I cancel my order?
Yes, that's possible. Within 3 hours of placing your order, send an email to info@moavis.de with your name, your order number (from the confirmation email), and the reason for the cancellation. Unfortunately, cancellations are no longer possible after that.
Can I track my order?
As soon as your order has been shipped, we'll send you a tracking number. You can use it to easily check the shipping status at any time on our Order Tracking (Track & Trace) page, so you'll know exactly when your package will arrive.
What should I do if I haven't received a confirmation email?
Of course, that shouldn't happen. Please just send us an email with your full name and email address to info@moavis.de, and we'll take care of it as soon as possible.
What should I do if I haven't received my order yet?
If you haven't received your order by the end of the delivery period, please email us at info@moavis.de. We'll check right away to see where your package is. If you don't receive a reply to your email, please check your spam folder as well.
How can I exchange or return my order?
Your satisfaction is our top priority. If something doesn't fit or you don't like it, just email us at info@moavis.de, and we'll work together to find a suitable solution. Our return policy is simple: You have 30 days to return the item. We'll make sure you're always satisfied!
What are the return policies?
The return period is 30 days from the date of receipt of the merchandise. A return is possible if:
- The return period has not expired
- The merchandise is in its original packaging, including labels
- The product is unused.
What payment methods do you accept?
At the shop, you can pay securely and conveniently with a credit card or Apple Pay. All transactions are protected by TLS encryption, so your purchase is always secure.
How quickly does customer service respond?
Our customer service team is always here to help and typically responds within 24 to 48 hours. We strive to answer your questions quickly and courteously at info@moavis.de or via Facebook Messenger, so that you always have a pleasant experience with Moavis.
How do you support your customers after they make a purchase?
Your experience with us doesn't end with your purchase. Our dedicated customer service team is, of course, here to assist you even after your order has been delivered. We'll keep you updated on the status of your order, provide you with exclusive offers, and are always happy to answer your questions.
Whether you need help with a product, have questions about returns or exchanges, or simply want to learn more about our offers, we're here for you. Feel free to contact us at any time at
Not satisfied? Get your money back!
Customer satisfaction is our top priority. If you are not satisfied with our products or service, please do not hesitate to contact us.
Our customer service is available Monday through Friday from 9:00 a.m. to 5:00 p.m.
If you have any questions or would like more information about our products, simply email us at info@moavis.de. We will respond within 24 to 48 hours on business days.
Do you have any questions? Visit our FAQ page.
